Support

Open the app and tap Start a call, then describe the job the way you would to a colleague — who it was for, what you did, and what it costs. For example: “Invoice John Smith, two hours of plumbing at sixty dollars an hour.”

The invoice builds itself on screen while you talk. Correct anything by saying so — “make that three hours” — and the draft updates. When you are done, hang up: the finished invoice is waiting in your Invoices tab.

Either. The in-app call is the easiest way, but with no data signal you can dial the hotline for your country from any phone and do exactly the same thing. Register your phone number and a PIN in Settings → Phone, PIN & permissions first — that is how the agent knows the call is you.

The hotline identifies you by the number you are calling from, so it has to match the number registered on your account exactly, including the country code. Check it in Settings → Phone, PIN & permissions. If you are calling from a withheld or redirected number the agent cannot place you — call from the registered handset, or use the in-app call instead.

Open Settings → Phone, PIN & permissions. You can reveal your current PIN after confirming it is you with Face ID or your device passcode, or set a new one. PINs are stored encrypted, so nobody here can read yours back to you.

Calls need a working data connection and microphone access. Check that Voice to Invoice has microphone permission in your phone settings, then try again from a stronger signal.

If it still fails, dial the hotline number for your country instead — it does the same job over the normal phone network — and email us so we can look at the logs.

Every invoice email includes an edit link that works for 30 days without logging in, so you can fix a typo from anywhere. You can also edit an invoice directly in the app or on the web, right up until you send it.

No. The microphone is live only during a call you started, and it switches off the moment the call ends. We do not keep a recording of your voice — the audio is transcribed as you speak and is never written to disk. See the privacy policy for the full detail.

Where you cancel depends on where you subscribed:

• In the iPhone app: open the iOS Settings app, tap your name, then Subscriptions, and cancel Voice to Invoice there. You can also reach that screen from Settings → Billing → Manage subscription in our app.
• In the Android app: open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
• On the web: sign in at voicetoinvoice.app and cancel from your billing settings.

Cancelling stops the next renewal. You keep your plan until the end of the period you have already paid for.

Open Settings → Billing and tap Restore purchases. That re-checks your purchase with the App Store or Google Play and unlocks the account straight away. Make sure you are signed in to the same store account you bought with. If it still will not unlock, email us and we will sort it out manually.

Both plans are monthly and renew automatically until you cancel. Freelancer covers up to 30 invoices a month. High Volume covers up to 200 and includes everything in Freelancer. The current price is always shown in the app before you subscribe.

Yes — we have a deliberately generous refund policy. Email us and we will take care of it.

One thing to know: purchases made inside the iPhone or Android app are processed by Apple and Google, so those refunds are requested through them. We will point you to the right place if you are not sure which applies.

In the app, go to Settings → Delete account. On the web the same option is in your account settings. You confirm twice, and then your login, business profile and voice agent access are removed everywhere.

Deleting your account does not cancel a paid subscription — cancel that first, using the steps above, or you will keep being charged.

Issued invoices are retained for legal and record-keeping reasons, because they are financial records. Everything else tied to your account goes. If you want a copy of your invoices before you leave, export or email them to yourself first.

Email privacy@voicetoinvoice.app and we will handle it. You have the right to a copy of your data, to have it corrected, and to have it erased. The privacy policy explains how each of those works and how long we take.